Emily Fagan

Data-driven Professional

Experiences

presentMay 2025

IT Intern

Adtran Huntsville, Alabama
  • Provide Tier 1 and Tier 2 technical support for Huntsville-based and remote employees, resolving hardware, software, VPN, and Microsoft 365 issues through the BMC Helix ticketing system
  • Assist with IT operations by imaging Windows and Linux machines, maintaining lab organization, and supporting inventory tracking and equipment setup
  • Manage user access and system administration tasks in Active Directory, Intune, and Entra, including account creation, group assignments, and onboarding configurations
Mar 2025Sep 2024

Auxiliar de conversación

NALCAP Madrid, Spain
  • Taught ESL to 300 high school students in Madrid through 10+ weekly small-group sessions, focusing on grammar, pronunciation, and conversation (B1-C1)
  • Used Spanish daily to support student learning, grade 15+ student presentations each week, and conducted biweekly speaking assessments to prepare students for Cambridge exams
  • Led the Global Scholars program for 60 students, teaching weekly lessons on sustainability and culture, and participated in monthly professional development sessions
Sep 2024Aug 2023

Administrative Support Specialist

Auburn University Harrison College of Pharmacy Auburn, Alabama
  • Managed and analyzed 10 large datasets (~10,000 rows) in SQL and Excel, creating Tableau visualizations that provided critical insights for the dean’s leadership meetings
  • Led recruitment efforts by organizing and executing four major college events, coordinating logistics for 100+ attendees, and optimizing outreach strategies
  • Assisted four departments and three managers with student recruiting, technical writing, content creation, event planning, and data-driven decision-making
Sep 2024May 2020

Team Member

SteakOut Charbroiled Delivery Huntsville, Alabama
  • Recognized with the Gold Star Standard Award for exceptional efficiency, consistently outperforming team benchmarks in speed and accuracy while maintaining top-tier customer service
  • Achieved 100% accuracy on order fulfillment tests, packing 50 bags in 10 minutes, streamlining operations, and ensuring customers received correct and timely orders
  • Managed ~200 phone orders daily with 99% accuracy, quickly recognizing repeat customers by name and preferences, reducing errors, and improving order efficiency

Education

present2025

M.S. in Management Information Systems / Cybersecurity

University of Alabama at Birmingham Birmingham, Alabama
Covers key areas such as data management, cybersecurity, business intelligence, IT management, and systems analysis.
20252024

Undergraduate Certificate in Information Systems

University of Alabama at Birmingham Birmingham, Alabama
Completed an 18-credit hour post-bachelor's degree certificate program designed to prepare students for graduate-level study in information systems. Graduated summa cum laude.
20222020

B.S. in Collaborative Special Education K-12

Auburn University Auburn, Alabama
Graduated summa cum laude, Dean's list all semesters.